We’ve received a LOT of positive feedback over the years. See below for a sample of what other people have been saying about their experience with Johnson & Johnson Heating and Cooling. If you want to see a whole lot more, we would be happy to show you! Just give us a call!
Did you have a great experience with us? Click here to send us your testimonial.
“Johnson & Johnson did an excellent job. The work was more detail than expected but the whole crew pitched in to get it down in a timely manner. Two employees, Angelo & Dave came back after hours on the weekend to finish up. I would highly recommend them.”
– Mike Green
“Installers were friendly and curtious and seemed very knowledgable. Completed install when they said they would. Installers were able to answer all our questions and concerns. They also cleaned up all debris both inside and out. Jason and Todd (install managers) were great. Looking forward to warmer inside temps in winter and cooler in the summer. Our old hvac was 27 years old, glad we finally put it rest. Thank you guys.”
– Carolyn Zinn
“Being in the new home construction field, J&J is always punctual to meet my schedule. When it comes to design and install they always seem to lean on the side of the home itself and not just completing the job to move on. While “time is money”, they will stay as long as it takes to get it right!”
– Steven Baker
“I’ll start with my background, I have 18+yrs exp. and a master electrician, I can usually fix most mechanical issues in the home. In January 2016 the week of our biggest snow storm in years we started having trouble with one of my 10yo Trane heat pumps, we called a local ‘big name’ company to come have a look, which they did but left us with nothing fixed and an estimate that included parts that were marked up an outrageous amount ($400 for a $65 part online) and other parts I had tested and found working correctly. They also left us a quote for a new heat pump, imagine that. So we were still running emergency heat as I did more research on the problem we were having. What I found was something that company missed that actually would have justified buying a new heat pump. Time to start calling for quotes, Johnson & Johnson Heating and Air was the first that answered the phone with an actual person and didn’t ask me to sit on hold immediately. They send Jason out within hours knowing we were on emergency, my wife was the one to meet with Jason, it makes my wife extremely uncomfortable to handle something she didn’t know anything about but she told me Jason was professional, knowledgeable and trusting which goes a long way with both her and I. That same day we received our quote and after doing some research we found it to be an excellent price. We decided to upgrade a bit to more efficient heat pump, a new air handler and a touchscreen Wi-Fi thermostat the to which I sent on a Sunday and Jason came up with the quote on the same day! I knew if this company’s quality of work was anything like the customer service I was receiving we must have the best Lennox installer you can find right in our county. We scheduled to install and a couple days later the team from J&J that showed up to install was professional, courteous and knowledgeable headed by installation manager Todd White. We were back to running efficient heat and cooling in no time with no mess left behind. Then, Todd White came back a couple weeks later to check everything making sure all was still running as it should. We will be calling J&J for anything HVAC, even if we move I want their referral to either another great local company or maybe they will come to me! Lennox should be extremely proud to have an installer/dealer on their team with service at the level of Johnson & Johnson Heating and Air in Martinsburg, WV. The bottom line is customer service, honest people and honest prices. Thank you J&J of Martinsburg WV”
– Chris and Danielle Winpigler
“Great service with knowledgeable staff.”
– John Hobday
“My husband and I received several quotes from local HVAC businesses, and decided to go with Johnson and Johnson in Martinsburg. We had an oil unit and a 30 year old central air unit. We wanted to upgrade to all electric heat pump since natural gas is not available in our neighborhood. I am beyond thrilled with the whole process. They were professional and courteous. The entire process from the initial call and estimate to the end of the installation was easy and no stress. I was expecting a lot more of a headache for us, but I was pleasantly surprised. The Lennox unit works beautifully, and the customer service that we received was wonderful. We’ve had the unit since Spring of 2015, and we have no complaints! They even checked in after a few months to see how things were going. Thanks Jason and all of your crew for a wonderful job! I’ve given out several referrals. We are extremely satisfied with our new system AND our much, much, much lower heating and cooling bills!”
– Samantha M.
“Johnson & Johnson heating and air conditioning installed a 2 unit system for my house. It has had only one minor issue and in 17 years I only had to have 2 service calls. Both times I received a quick response at a fair price. Good solid business. Will definitely use them again.”
“Johnson & Johnson provided our heating and a/c in our custom built home and the service was excellent! They were friendly, professional and efficient. We will definitely use them again if we ever build another home and we recommend them highly! Quality work!”