Privacy Policy
Effective Date: May 30, 2025
At Johnson & Johnson Heating, Air Conditioning, and Plumbing (“Company,” “we,” “us,” or “our”), we value your trust. Protecting your personal information is important to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services, including phone, text, and email communications.
1. Information We Collect
We may collect the following categories of personal information:
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Contact Information: Name, phone number, email address, physical address
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Service Information: Service location, system details, preferences
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Communication Data: Text messages, emails, call recordings (for quality and training purposes)
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Payment Information: When applicable, we may collect billing or credit card information through secure, third-party processors
We do not knowingly collect or solicit information from anyone under the age of 13.
2. How We Use Your Information
Your information may be used for:
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Scheduling and completing service appointments
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Communicating with you via phone, text, or email
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Providing estimates or follow-up support
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Sending appointment reminders or service updates
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Offering promotional offers or maintenance reminders (only if you’ve opted in)
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Internal record-keeping and improving our services
3. Text Messaging Compliance
By providing your phone number, you consent to receive SMS/text messages from Johnson & Johnson Heating, Air Conditioning, and Plumbing regarding scheduling, service reminders, estimates, follow-ups, or promotional content.
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Message and data rates may apply.
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You can opt-out at any time by replying STOP to any message.
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For help, reply HELP or contact us at (304) 263-8008
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable FCC regulations regarding SMS marketing and consent.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
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Service providers acting on our behalf (e.g., scheduling software, CRM)
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Regulatory bodies, if required by law or subpoena
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Our internal teams for service-related purposes
All third parties are contractually obligated to protect your data.
5. Security
We take reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure. While no method is 100% secure, we strive to use industry best practices to protect your privacy.
6. Cookies and Website Analytics
Our website may use cookies or tracking technologies to enhance your browsing experience and analyze site traffic. You can disable cookies via your browser settings at any time.
7. Your Rights & Choices
You have the right to:
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Request a copy of your personal data
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Request corrections or deletions
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Opt out of marketing emails or text messages
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Withdraw your consent at any time
To make a request, please contact us at [Your Email] or call (304) [Your Phone Number].
8. Policy Updates
We may update this Privacy Policy from time to time. The revised policy will be posted here with the updated effective date. We encourage you to review it periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you may contact us:
Johnson & Johnson Heating, Air Conditioning, and Plumbing124 Reliance Road Martinsburg, WV 25403
Phone: (304) 263-8008
Email:
Johnson@jandjcomfort.com
